Platform to Business Regulation Terms

BY USING OUR WEBSITE YOU AGREE TO THIS POLICY – PLEASE READ IT CAREFULLY

1. Introduction: We comply with the fairness and transparency requirements set out in EU Regulation 2019/1150 (the "Platform to Business Regulation"). Here are a few key things to note:

- You must abide by our Terms of Service, obey all applicable laws, and comply with all applicable tax regulations.

- At our sole discretion, we may promote or recommend Creators.

- These Platform to Business Regulation Terms explain how Business Users may submit complaints and engage in mediation of disputes.

2. Interpretation: Unless specifically defined in these Platform to Business Regulation Terms, terms have the same meanings given to them in the Terms of Use.

3. Applicability: These Platform to Business Regulation Terms only apply to Creators who are established or resident in the European Union or the United Kingdom.

4. Promoting via social media: We may promote Creators via our social 4. media accounts.

5. Suggesting Creators on Paid Messenger: We may suggest that Users follow Creator accounts.

6. Complaints: Submit a complaint to support@paidmessenger.com if it is about:

a. our alleged non-compliance with any obligations in the Platform to Business Regulation which affect you;

b. technological issues relating directly to Paid Messenger and which affect you; or

c. measures taken by us or our conduct which relate directly to Paid Messenger and which affect you.

7. Complaint handling process: Following receipt of a complaint submitted under these Platform to Business Regulation Terms, we will:

a. consider your complaint and any needed follow-up from us (including asking you for further information or documents) in order to adequately address the issue raised;

b. process your complaint within a reasonable time, taking into account the importance and complexity of the issue raised; and

c. communicate to you in plain and intelligible language by email or by message to your Paid Messenger account the outcome of the internal complaint handling process.

8. Mediation service: If your complaint under these Platform to Business Regulation Terms is not resolved to your satisfaction through our internal complaint-handling process as set out above, you may contact:

Centre for Effective Dispute Resolution
International Dispute Resolution Centre
P2B Panel of Mediators
70 Fleet Street
London
EC4Y 1EU
United Kingdom
https://www.cedr.com/p2bmediation/

or

International Centre for Dispute Resolution
150 East 42nd Street, Floor 17
New York, NY 10017
https://www.icdr.org/

You and we will act in good faith throughout any mediation. However, any attempt to reach agreement through mediation on the settlement of a dispute between us will not affect our or your rights to commence legal proceedings at any time before, during or after the mediation process, as such rights are set out in our Terms of Use.